POPULAR FAQ -

POPULAR FAQ:

How does the Pick Up In Store process work?

You will receive a series of email messages. First, you’ll get an Order Confirmation acknowledging receipt of your order. Then, you’ll receive a Pick Up In Store Notification when your order is ready to be picked up at the selected store.

What if I need to return the wine that I ordered?

To return any wine, simply bring your order receipt with you to the selected store location that you’ve purchased your wine at. Please refer to store’s policy for their current return policy for details.

What if I can’t pick up my order at the store and need to send someone to pick up my order for me?

For your protection, only you or a pre-authorized pickup person may pick up your order. During online checkout, simply provide the name and email address of the person who will pick up your order. Providing this information allows us to send the Pick Up In Store Order Notification email directly to you as well as your pre-authorized pickup person.

Your designated pickup person will need to bring the following to the store:

  • A government-issued photo ID
  • Your order number
  • Pick Up In Store Order Notification Email

Your items will remain available for a minimum of seven days from the time you receive a Pick Up In Store Notification. Order not claimed after that will be available based on the product type and store location. 

What do I need to bring to the store to pick up my wine?

For easy order pickup, please bring the following with you to the store:

  • A government-issued photo ID to show that you’re over 21 years old
  • Your order number/confirmation or the Pick Up In Store Notification Email

Why do I need to provide my phone number when placing an order online?

If for some reason there is an issue with a specific store’s wine inventory, a store associate may need to reach you directly to provide additional information in regards to your order.

What if I need to cancel my order?

To cancel your order and/or in-store pickup, please contact a sipfind.com Online Customer Service Representative at customers@sipfind.com. Please include your order details.

Once my order is ready, how long will it be available for pickup?

Each store sets their own wine pickup store policy. Please check the store policy found on the wine seller’s page.

How soon will my order be ready for pick up after I’ve ordered it online?

Most items will be ready for in-store pick up within two hours of the time you place your order on sipfind.com.

How will I know my order is ready for pick up?

When your order is ready for pickup, you will receive a Pick Up In Store Notification email, which will include instructions for picking up your wine.


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